Assignment/exercise
A Curriculum for Teaching Clinical Efficiency Focusing on Specific Communication Skills While Maximizing the Electronic Health Record
MedEdPORTAL, Vol.16, pp.10989-10989
10/29/2020
DOI: 10.15766/mep_2374-8265.10989
PMCID: PMC7597939
PMID: 33150199
Abstract
Introduction: All physicians must learn comprehensive patient care delivery within the electronic health record (EHR). No studies have considered EHR communication training with an emphasis on clinical efficiency. This curriculum provides a method of teaching clinic efficiency while practicing effective patient communication in any EHR clinical situation. The target audience is resident physicians, fellow physicians, faculty physicians, and physician extenders practicing in a primary care setting where the EHR is present. Methods: This curriculum of four separate workshops provides a structured EHR approach while addressing communication strategies for preclinical preparation, rapport building, encounter initiation, agenda setting, and visit closure. The curriculum contains interactive presentations, tools, and an evaluation survey. Presenting efficiency issues with the EHR using the ATTEND mnemonic and agenda setting allows documentation while practicing communication techniques that maximize efficiency. Results: Postworkshop surveys revealed that participants felt the workshops were helpful (84%). One measurement of efficiency revealed improvement through decreased number of days to note completion after workshop participation. At the Program Directors Workshop, curriculum value was demonstrated by high attendance, with 94% feeling the workshops provided easily utilizable strategies. Discussion: The curriculum utilized only the EPIC EHR but would be generalizable. Future directions could include measurement of effective communication and visit efficiency through direct observation and expanded EHR timing data.
Educational Objectives
By the end of this activity, learners will be able to:
1. Describe specific needs for provider efficiency education for maximizing use of the electronic health record (EHR).
2. Apply effective communication skills via an approach utilizing preclinic preparation, agenda setting, and visit closure within the EHR to be more efficient.
3. Demonstrate a new approach to using certain communication skills such as establishing rapport with the ATTEND method and agenda setting while utilizing the EHR to allow communication to increase clinic efficiency.
Details
- Title: Subtitle
- A Curriculum for Teaching Clinical Efficiency Focusing on Specific Communication Skills While Maximizing the Electronic Health Record
- Creators
- Kelly Skelly - University of IowaWendy Shen - Roy J. and Lucille A. Carver College of MedicineJason Wilbur - Roy J. and Lucille A. Carver College of MedicineKate Thoma - Roy J. and Lucille A. Carver College of MedicineJill Endres - Roy J. and Lucille A. Carver College of MedicineAlison Lynch - Roy J. and Lucille A. Carver College of MedicineAnne Gaglioti - Morehouse School of MedicineMarcy Rosenbaum - Roy J. and Lucille A. Carver College of Medicine
- Resource Type
- Assignment/exercise
- Publication Details
- MedEdPORTAL, Vol.16, pp.10989-10989
- DOI
- 10.15766/mep_2374-8265.10989
- PMID
- 33150199
- PMCID
- PMC7597939
- NLM abbreviation
- MedEdPORTAL
- ISSN
- 2374-8265
- eISSN
- 2374-8265
- Language
- English
- Date published
- 10/29/2020
- Academic Unit
- Psychiatry; Addiction Medicine; Family and Community Medicine; Office of Consultation and Research in Medical Education
- Record Identifier
- 9984296258802771
Metrics
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