Book chapter
Building and Rebuilding Trust
Restoring Trust in Organizations and Leaders
Oxford University Press
05/04/2012
DOI: 10.1093/acprof:oso/9780199756087.003.0009
Abstract
In this chapter, I explore how the process of perspective taking not only influences social bonds and trust building but also trust repair processes. Perspective taking involves imagining others’ thoughts and feelings from their point of view. It influences trust repair by influencing how transgressors, who have violated the trust of another, and victims, whose trust has been violated, approach the issue of repair. Perspective taking can influence transgressor’s ability to identify asymmetric trust breaks (those perceived by the victim only). It can also influence the victim’s ability to facilitate trust repair in a more effective and socially complex manner than by simply airing his or her grievances. Perspective taking should enhance both parties’ ability to perceive factors mitigating attributions of responsibility, reduce negative affect, and restore cooperation. In sum, I propose that the intrapsychic process of perspective taking and the interpersonal processes it
elicits can facilitate actions that repair trust through multiple mechanisms.
Details
- Title: Subtitle
- Building and Rebuilding Trust
- Creators
- Michele Williams
- Resource Type
- Book chapter
- Publication Details
- Restoring Trust in Organizations and Leaders
- Publisher
- Oxford University Press
- DOI
- 10.1093/acprof:oso/9780199756087.003.0009
- Language
- English
- Date published
- 05/04/2012
- Academic Unit
- Management and Entrepreneurship
- Record Identifier
- 9984380504802771
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