Book chapter
Challenges and Opportunities in Attended Home Delivery
Operations Research/ Computer Science Interfaces Series, pp.379-396
Operations Research Computer Science Interfaces, Springer Nature
01/01/2008
DOI: 10.1007/978-0-387-77778-8_17
Abstract
In this chapter, we focus on home delivery, and, more specifically, on attended home delivery, where the consumer must be present for the delivery. To provide a high service level and to avoid delivery failures as much as possible, it is customary in attended home delivery services for the company to offer the customer a choice of narrow delivery time slots. The objective of this chapter is to highlight and illustrate issues arising in attended home delivery related to these time slots and to present and discuss promising approaches for addressing some of them. We will use Peapod, one of the more successful e-grocers, as an illustrative example.
Details
- Title: Subtitle
- Challenges and Opportunities in Attended Home Delivery
- Creators
- Niels Agatz - Erasmus University RotterdamAnn Melissa Campbell - Rotterdam School of Management, Erasmus University.Moritz Fleischmann - University of IowaMartin Savelsbergh - Georgia Institute of Technology
- Contributors
- B Golden (Editor)S Raghavan (Editor)E Wasil (Editor)
- Resource Type
- Book chapter
- Publication Details
- Operations Research/ Computer Science Interfaces Series, pp.379-396
- Publisher
- Springer Nature; NEW YORK
- Series
- Operations Research Computer Science Interfaces
- DOI
- 10.1007/978-0-387-77778-8_17
- ISSN
- 1387-666X
- Number of pages
- 18
- Language
- English
- Date published
- 01/01/2008
- Academic Unit
- Business Analytics
- Record Identifier
- 9984380424002771
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