Book chapter
Data-Driven Methods for SMS-Based FAQ Retrieval
Multilingual Information Access in South Asian Languages, pp.104-118
Lecture Notes in Computer Science, Springer Berlin Heidelberg
2013
DOI: 10.1007/978-3-642-40087-2_11
Abstract
SMS text messaging is one of the most popular data applications on mobile phones these days. Other than personal communication, text messaging can also be used for various purposes like bill payment, banking, inquiry, etc. However these messages are extremely noisy and contain misspellings, abbreviations, transliterations, etc. Keeping this in mind, FIRE 2011 introduced a new retrieval task called SMS-based FAQ retrieval in English, Hindi and Malayalam. Within-language and cross-language tasks were designed for this retrieval problem. As solutions we propose various data-driven retrieval techniques that includes noise reduction in the SMS queries and the FAQ corpora. Overall, we find that our methods work well for the retrieval experiments in the different languages. For English, the use of Google Spelling Suggestions and term expansion strategies improve retrieval scores. For Hindi and Malayalam retrieval experiments, we find that translation of queries and corpus to English increases retrieval accuracy.
Details
- Title: Subtitle
- Data-Driven Methods for SMS-Based FAQ Retrieval
- Creators
- Sanmitra Bhattacharya - Department of Computer Science, The University of Iowa, Iowa City, USAHung Tran - Department of Computer Science, The University of Iowa, Iowa City, USAPadmini Srinivasan - Department of Computer Science, The University of Iowa, Iowa City, USA
- Resource Type
- Book chapter
- Publication Details
- Multilingual Information Access in South Asian Languages, pp.104-118
- Publisher
- Springer Berlin Heidelberg; Berlin, Heidelberg
- Series
- Lecture Notes in Computer Science
- DOI
- 10.1007/978-3-642-40087-2_11
- eISSN
- 1611-3349
- ISSN
- 0302-9743
- Language
- English
- Date published
- 2013
- Academic Unit
- Nursing; Computer Science; Business Analytics
- Record Identifier
- 9984003184002771
Metrics
21 Record Views