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Evaluating communication skills training courses
Book chapter

Evaluating communication skills training courses

Kathy Cole-kelly, Lyuba Konopasek, John Encandela and Marcy Rosenbaum
Oxford Textbook of Communication in Oncology and Palliative Care
Oxford University Press, Second
03/25/2010
DOI: 10.1093/med/9780198736134.003.0062

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Abstract

Across the continuum of medical education, the focus is shifting from the teacher and the curriculum to the learner and the evaluation of educational outcomes. In the field of communication skills training, educators are now carefully examining the outcomes of their programmes. This chapter looks at assessment strategies used for communication skills training, describes how to design an effective evaluation methodology, and considers how outcomes have been measured in the oncology communication skills training literature. Evaluation of communications training programmes should follow standards and guidelines familiar in other types of research, meet standards of reliability and feasibility, and yield information that will be useful to the trainees and to programmes as a whole. A good test of usefulness is to ask whether learners will know how well they perform and what they need to do to improve as a result of assessment findings, and whether trainers will know how to improve training and curriculum as a result of the findings.
Medical Education feasibility evaluation assessment outcomes learners reliability training curriculum communication skills

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