Shrinking Service Points to Better Serve Users (and save money)

In 2009, the University of Iowa Libraries began to implement significant changes to services as a direct result of budget reductions. This session will describe the process of combining 2 major and 2 minor service points in the Main library and how services have changed, one year later. While our users have adapted to this one service point, this change has had its own challenges and accomplishments so come to this session to learn pointers on how to merge successfully or share your own success stories!