Conference proceeding
Mining Knowledge Sharing Processes in Online Discussion Forums
2014 47th Hawaii International Conference on System Sciences, pp.3898-3907
01/2014
DOI: 10.1109/HICSS.2014.483
Abstract
Online discussion forums have become a popular knowledge source for sharing information or solving problems. This study is an attempt to apply business process modeling and mining techniques to analyzing online knowledge sharing activities. Traditional process mining techniques have little consideration on social interactions, which are rich in online forums. We propose to complement traditional process mining with analyses on social interactions among discussion participants. Our experiments show that business process modeling and mining techniques can be used to model online knowledge sharing processes and identify patterns related to effective knowledge sharing. In addition, analyses on social interactions provide insights that verify and supplement the process mining results.
Details
- Title: Subtitle
- Mining Knowledge Sharing Processes in Online Discussion Forums
- Creators
- G. Alan Wang - Virginia Tech, Blacksburg, VA, USAHarry Jiannan Wang - Univ. of Delaware, Newark, DE, USAJiexun Li - Fordham Univ., Bronx, NY, USAWeiguo Fan - Virginia Tech, Blacksburg, VA, USA
- Resource Type
- Conference proceeding
- Publication Details
- 2014 47th Hawaii International Conference on System Sciences, pp.3898-3907
- Publisher
- IEEE
- DOI
- 10.1109/HICSS.2014.483
- ISSN
- 1530-1605
- eISSN
- 2572-6862
- Language
- English
- Date published
- 01/2014
- Academic Unit
- Business Analytics
- Record Identifier
- 9984083805602771
Metrics
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