Dissertation
How is the team feeling? How the emotions of members impact teamwork in primary healthcare
University of Iowa
Doctor of Philosophy (PhD), University of Iowa
Spring 2024
DOI: 10.25820/etd.007408
Abstract
Emotional regulation (ER), psychological safety (PS), and emotional intelligence (EI) are important emotional constructs and factors in interpersonal relationships. The purpose of this dissertation was to examine whether an individual’s use of cognitive reappraisal (CR) as an emotional regulation strategy, higher PS, and higher EI scores were associated with better team communication, cooperation, and satisfaction within primary healthcare settings. I sent a web based survey to healthcare providers in primary clinics through social media and email. I measured an individual’s ER strategy using the Emotional Regulation Questionnaire (ERQ), PS using the Team Psychological Safety scale (TPS), and EI using the Workgroup Emotional Intelligence Profile (WEIP). I employed bivariate analyses to examine the relationships between ER strategy and team outcomes. Then, I investigated the association of PS and EI with team outcome measures in separate, linear, simple regressions. Finally, I tested multiple regression models of PS and EI with team outcome measures to investigate their relationships further. ER results were non-significant differences in team outcome measures by an individual’s ER strategy. Other results revealed that the TPS and WEIP scores significantly predicted respondents’ team communication, cooperation, and satisfaction reports within their clinics. The results of multiple regression analysis of PS and EI demonstrated a significantly predictive relationship with communication (60.4%), cooperation (65.5%), and satisfaction (66.7%). These findings emphasize the importance of PS and EI in shaping healthcare team experiences. Integrating PS training and EI enhancement programs within healthcare professional curriculums and continuous professional development may strengthen team outcomes within healthcare settings and, therefore, patient-centered care.
Details
- Title: Subtitle
- How is the team feeling? How the emotions of members impact teamwork in primary healthcare
- Creators
- Dana M. Wickwire Cheek
- Contributors
- Miriam Landsman (Advisor)Carol Coohey (Committee Member)Paul A. Gilbert (Committee Member)Megan Gilster (Committee Member)
- Resource Type
- Dissertation
- Degree Awarded
- Doctor of Philosophy (PhD), University of Iowa
- Degree in
- Social Work
- Date degree season
- Spring 2024
- Publisher
- University of Iowa
- DOI
- 10.25820/etd.007408
- Number of pages
- x, 124 pages
- Copyright
- Copyright 2024 Dana M. Wickwire Cheek
- Language
- English
- Date submitted
- 04/11/2024
- Description illustrations
- illustrations, tables
- Description bibliographic
- Includes bibliographical references (pages 108-118).
- Public Abstract (ETD)
- More primary healthcare clinics were providing team-delivered care, and team literature had been discussing how member emotions and their regulation can impact team effectiveness. Therefore, I wanted to investigate how team members’ emotions influence the effectiveness of healthcare teams in primary care. To understand this relationship, I examined the Emotional Regulation (ER) strategy of team members, their perceptions of Psychological Safety (PS), and Emotional Intelligence (EI) on their teams with measures of team effectiveness. I used previously studied survey measures to identify differences in and to predict respondent's reported team communication, cooperation, and satisfaction scores. My analyses found that higher TPS and WEIP scores significantly predicted higher team communication, cooperation, and satisfaction within the clinics. This suggests that psychological safety and emotional intelligence considerably influence primary healthcare dynamics. Integrating PS training and EI enhancement programs within healthcare professional curriculums and continuous professional development may strengthen patient-centered care.
- Academic Unit
- School of Social Work
- Record Identifier
- 9984647356002771
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