Dissertation
Improving Pediatric Patient Experiences Through What Matters to You Movement
University of Iowa
Doctor of Nursing Practice (DNP), University of Iowa
Spring 2025
Abstract
Background: The quality of care a patient receives is important because patient-centered care models value the patient s preferences. These models empower patients to be active participants in their care to improve patient satisfaction and personalize the patient experience. High quality care is shown to positively impact health outcomes and reduce healthcare costs. The WMTY movement is a global initiative used throughout the world to help healthcare staff utilize motivational interviewing techniques to build better relationships with patients and personalize their care.Purpose: Provide education and guidance related to adopting the WMTY movement for hospitalized pediatric patients to improve patient satisfaction and further personalize their care. Methods: After collecting Press Ganey data to assess patient satisfaction for the organization, it was determined improvement could be made. Plan-do-study-act (PDSA) cycles were utilized to evaluate this project. WMTY education was created and shared among staff. WMTY champions conducted biweekly audits over a 16-week period. The audit data was then analyzed for compliance of staff implementing the WMTY movement. Qualtrics data was collected and studied to determine if improvements in patient satisfaction occurred. Follow-up occurred among management, mentors, and staff members. Findings: 97% of staff received education related to implementing the WMTY movement and felt comfortable helping patients/families complete this tool. Only 50% of PICU staff and 59% of general pediatric unit staff were compliant with the implementation of this movement. Based on Qualtrics data, 50% of patients and their families felt they could trust the organization with their care. Discussion: This project created a pathway for continuous future project improvements. With plans to increase the frequency of audits and implement discharge thank you notes to families, there is potential for future interventions to yield more data.
Details
- Title: Subtitle
- Improving Pediatric Patient Experiences Through What Matters to You Movement
- Creators
- Maddie Skoog - University of Iowa
- Contributors
- Jodi Bloxham (Chair) - University of IowaDaniel Crawford (Chair) - University of Iowa
- Resource Type
- Dissertation
- Project Type
- Poster
- Degree Awarded
- Doctor of Nursing Practice (DNP), University of Iowa
- Degree in
- Pediatric Nurse Practitioner (Acute Care)
- Date degree season
- Spring 2025
- Publisher
- University of Iowa
- Number of pages
- 1 page
- Copyright
- Copyright 2025 Maddie Skoog
- Language
- English
- Academic Unit
- College of Nursing; Doctor of Nursing Practice Projects
- Record Identifier
- 9984841527202771
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