The purpose of this dissertation research was to bring voice to university custodians as blue-collar workers by exploring the manner in which four custodians interact with students on a university campus. The following research questions framed this study: 1) In what ways do four campus custodians interact with students during their work day at a large public university? 2) In what ways do those custodians talk about students and their interactions with students?
This study adopted a critical philosophical lens that acknowledged the historically-marginalized voice of custodians as campus blue-collar workers. Extant research on blue-collar worker identity theory and college student-staff interactions and mentoring literature, as well as the author's own blue-collar background, informed and framed the study. Qualitative data sources for this ethnographically-grounded case study were four campus custodians employed in three residence halls during the academic year at a large, public university in the Midwest. A moderate participant observation strategy melded with a semi-structured interview protocol were employed. Data were collected and transcribed during seventy-five hours of observations throughout a six-week time span.
Mutual benefits to both college student success and custodial staff occupational esteem were identified in custodial staff-student interactions. More specifically, custodial staff participants were found to indirectly support college student success via formally acknowledged and performed cleaning and maintenance duties of observing, protecting, and promoting the health of college students. Additionally, custodial staff directly supported college student success via informally-performed actions of remembering, comforting, advising, exchanging and keeping gifts, and participating in events with students.
Based on these findings, this study advises college and university decision-makers to consider custodians as important mentors for, and allies to, college student success. Suggestions for professional practice include 1) Acknowledging and leveraging custodians' unique assets and contributions, 2) Fostering relationships between students and custodians, 3) Increasing custodian's opportunities for professional development, 4) Considering custodians' potential to support student success in custodian hiring decisions, and 5) Training Custodial Staff in Basic Crisis Intervention. Future research should examine custodians as formal mentors, explore social justice concerns relative to blue-collar campus workers, and study the influence of custodian-student interactions on custodial staff job satisfaction and performance.