Thesis
A proposed model for assessing the maturity of a quality culture in manufacturing organizations
University of Iowa
Master of Science (MS), University of Iowa
Spring 2021
DOI: 10.17077/etd.005869
Abstract
This study was conducted to assess the applicability of the proposed Quality Culture Maturity Model (QCMM) in manufacturing organizations. Data were collected using a structured questionnaire that was administered to a food manufacturing organization and an automotive industry between February 8th – March 21st, 2021. A total of 34 respondents completed the survey in the food manufacturing organization while from the automotive industry, 31 respondents were sampled. The respondents were from the engineering, quality, supply chain, admin, health, safety and environmental departments. The data obtained were analyzed using a developed rubric to map participants’ responses to generate a specific maturity state for both organizations based on the QCMM. Results from both organizations showed the utility of this proposed model in assessing the quality culture maturity state. From the food manufacturing organization, results placed it predominantly between levels 4 and 5 while the bulk of the respondents placed the automotive industry on level 3. Some areas of weaknesses were identified from both organizations which present both organizations with different key elements of focus depending on the market and the elements the organizations believe will result in a more competitive advantage. For the food manufacturing organization, the variables that had scores less than 4.0 included knowledge transfer, training, employee guidance, response to customer feedback and blaming culture with weighted averages ranging from 3.18 – 3.71 while for the automotive industry, the areas representing most opportunities for improvements in their quality culture include training, response to customer feedback and knowledge transfer with weighted averages ranging from 2.73 – 2.93. The results further proved the applicability of the QCMM model and helps position the organization on their path to total quality culture maturity.
Details
- Title: Subtitle
- A proposed model for assessing the maturity of a quality culture in manufacturing organizations
- Creators
- Toluwalase Oluwaseye Taiwo
- Contributors
- Ruben Beltran del Rio (Advisor)Priyadarshini Pennathur (Committee Member)David Nembhard (Committee Member)
- Resource Type
- Thesis
- Degree Awarded
- Master of Science (MS), University of Iowa
- Degree in
- Industrial Engineering
- Date degree season
- Spring 2021
- DOI
- 10.17077/etd.005869
- Publisher
- University of Iowa
- Number of pages
- x, 86 pages
- Copyright
- Copyright 2021 Toluwalase Oluwaseye Taiwo
- Language
- English
- Description illustrations
- illustrations (some color)
- Description bibliographic
- Includes bibliographical references (pages 52-56)
- Public Abstract (ETD)
This study was conducted to assess the applicability of the proposed Quality Culture Maturity Model (QCMM) in manufacturing organizations. Data were collected using a structured questionnaire that was administered to two manufacturing organizations which include a food manufacturing organization and an automotive industry. From the food manufacturing organization, results placed it predominantly between levels 4 and 5 while the bulk of the respondents placed the automotive industry on level 3. Results from both organizations showed the utility of the proposed model in assessing the quality culture maturity states. The tool also helped provide areas of key improvement opportunities for both organizations sampled in the research.
- Academic Unit
- Industrial and Systems Engineering
- Record Identifier
- 9984097074902771
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