Journal article
A Qualitative Exploration of Patient Preferences for Medicare Part D Consultation Services Offered in A community Pharmacy Setting
Journal of the American Pharmacists Association, Vol.63(1), pp.97-107.e3
01/2023
DOI: 10.1016/j.japh.2022.08.020
PMID: 36151025
Abstract
Community pharmacies currently offer Medicare Part D (MPD) consultation services to help eligible beneficiaries select prescription medication insurance. Despite these service offerings, there is a paucity of information on patient preferences for these service offerings and optimal service delivery from the patient perspective.
This was a qualitative exploratory study, with data collected using interviews and a follow-up supplemental survey with participants recruited from five community pharmacies across the state of Iowa participating in the Community Pharmacy Enhanced Services Network (CPESN). A total of 17 patients contacted the research team for participation. Interviews were recorded and transcribed, with qualitative data analysis performed using template analysis guided by the SERVQUAL framework. Interview participants were invited to complete a supplemental survey. Descriptive statistics and frequencies were generated for survey items. Service-experienced and service-naïve survey responses Pearson chi-Square and Welch T-tests were used to determine significant differences between service-experienced and service-naive responses for categorical and continuous variables, respectively.
In total, all 17 patients who contacted the research team agreed to participate in interviews, with 8 service-experienced and 9 service-naive interviews completed. Template analysis identified fourteen sub-domains across the SERVQUAL domains. Similarities and differences in service preferences between groups were identified, focusing on patient-pharmacist trust, past service experience, and willingness-to-pay. All interview participants completed supplemental surveys, with no statistically significant differences between service-experienced and service-naïve participant characteristics identified.
Service-experienced patients emphasized components of the service which contribute to service quality and generally reported higher willingness-to-pay values. Many service-naïve patients were unaware community pharmacies provided consultation services, suggesting that pharmacists may benefit from considering how services are offered to patients based on the specific preferences and expectations and consider ways to increase awareness of service offerings.
Details
- Title: Subtitle
- A Qualitative Exploration of Patient Preferences for Medicare Part D Consultation Services Offered in A community Pharmacy Setting
- Creators
- Logan Murry - Postdoctoral Research Fellow, Royal College of Surgeon in Ireland, 123 St. Stephens Green Dublin 1 DublinMatthew J. Witry - University of IowaJulie M. Urmie - University of Iowa
- Resource Type
- Journal article
- Publication Details
- Journal of the American Pharmacists Association, Vol.63(1), pp.97-107.e3
- Publisher
- Elsevier Inc
- DOI
- 10.1016/j.japh.2022.08.020
- PMID
- 36151025
- ISSN
- 1544-3191
- eISSN
- 1544-3450
- Language
- English
- Electronic publication date
- 08/2022
- Date published
- 01/2023
- Academic Unit
- Pharmacy Practice and Science; Internal Medicine
- Record Identifier
- 9984359595002771
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