Journal article
ACQUIRING AND DEVELOPING HUMAN CAPITAL IN SERVICE CONTEXTS: THE INTERCONNECTEDNESS OF HUMAN CAPITAL RESOURCES
Academy of Management journal, Vol.54(2), pp.353-368
04/01/2011
DOI: 10.5465/AMJ.2011.60263097
Abstract
Past research has not adequately considered the importance of interconnected human capital resources. Drawing on the resource-based view, we propose a dynamic model in which changes in generic human capital (personality and cognitive ability) lead to changes in unit-specific human capital (advanced training and experience), which in turn lead to changes in unit service performance behavior and effectiveness. We examined 238 units in a restaurant chain using data from different sources spanning ten quarters. The hypothesized causal sequence among the constructs was supported. These findings advance resource-based scholarship and highlight the value of understanding the relationships among human capital resources.
Details
- Title: Subtitle
- ACQUIRING AND DEVELOPING HUMAN CAPITAL IN SERVICE CONTEXTS: THE INTERCONNECTEDNESS OF HUMAN CAPITAL RESOURCES
- Creators
- Robert E. Ployhart - University of South CarolinaChad H. Van Iddekinge - Florida State UniversityWilliam I. Mackenzie - University of Alabama
- Resource Type
- Journal article
- Publication Details
- Academy of Management journal, Vol.54(2), pp.353-368
- Publisher
- Acad Management
- DOI
- 10.5465/AMJ.2011.60263097
- ISSN
- 0001-4273
- eISSN
- 1948-0989
- Number of pages
- 16
- Language
- English
- Date published
- 04/01/2011
- Academic Unit
- Management and Entrepreneurship
- Record Identifier
- 9984380395902771
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