Journal article
An information trail model for capturing human behaviour in artefact creation and use in complex work systems
Theoretical issues in ergonomics science, Vol.14(4), pp.311-329
07/01/2013
DOI: 10.1080/1463922X.2011.611270
Abstract
This article presents an information trail model. The model is a method for uncovering information transformation using artefacts in complex work systems. We use a patient care scenario in a hospital emergency department to illustrate theoretical, methodological and design elements of the model. In a complex system, humans create and manage complexity, a paradox. The information trail model proposes that humans manage the paradox by creating and evolving artefacts and information cues. They organise purposefully through self-organisation and stigmergical behaviour. Information trail model states that humans leave trails of information as signs or symbols, and the piecing together and transformation of which will lead to final goals. Information trails contain work attributes and strategies, which can be utilised in work system design.
Details
- Title: Subtitle
- An information trail model for capturing human behaviour in artefact creation and use in complex work systems
- Creators
- Priyadarshini R Pennathur - Department of Anesthesiology and Critical Care Medicine , Johns Hopkins University School of Medicine
- Resource Type
- Journal article
- Publication Details
- Theoretical issues in ergonomics science, Vol.14(4), pp.311-329
- Publisher
- Taylor & Francis Group
- DOI
- 10.1080/1463922X.2011.611270
- ISSN
- 1463-922X
- eISSN
- 1464-536X
- Language
- English
- Date published
- 07/01/2013
- Academic Unit
- Industrial and Systems Engineering; Internal Medicine
- Record Identifier
- 9984094625702771
Metrics
8 Record Views