Journal article
Applying lessons from the hotel industry to patient care: a unique approach to chairside communication in the dental practice
Primary dental journal, Vol.14(3), pp.71-75
09/2025
DOI: 10.1177/20501684251392315
PMID: 41378794
Abstract
The aim of this article is to highlight key aspects of hospitality training and its parallels to dentistry and clinical practice. Prior to becoming a dentist, I spent six years behind a concierge desk. My tenure in the hotel industry taught proficiencies in customer service that I implement in my practice and teaching daily. These skills are often not formally taught in the classic dental and medical curricula. In this article, I emphasise the impact of verbal and non-verbal communication, emotional intelligence, and the service mindset with regard to patient care. Understanding these attributes can empower providers to practice dexterity within their own dental expertise while implementing the pillars of service to provide patients with a comprehensive, fulfilling, five-star dental experience.
Details
- Title: Subtitle
- Applying lessons from the hotel industry to patient care: a unique approach to chairside communication in the dental practice
- Creators
- Miles Sawaya - University of Iowa
- Resource Type
- Journal article
- Publication Details
- Primary dental journal, Vol.14(3), pp.71-75
- DOI
- 10.1177/20501684251392315
- PMID
- 41378794
- NLM abbreviation
- Prim Dent J
- ISSN
- 2050-1684
- eISSN
- 2050-1692
- Publisher
- Sage
- Language
- English
- Date published
- 09/2025
- Academic Unit
- Preventive and Community Dentistry; Dental Clinic Administration
- Record Identifier
- 9985090639202771
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