Journal article
Assessment of Service Desk Quality at an Academic Health Sciences Library
Medical Reference Services Quarterly, Vol.35(3), pp.285-293
07/02/2016
DOI: 10.1080/02763869.2016.1189782
PMID: 27391179
Abstract
Due to an identified need for formal assessment, a small team of librarians designed and administered a survey to gauge the quality of customer service at their academic health sciences library. Though results did not drive major changes to services, several important improvements were implemented and a process was established to serve as a foundation for future use. This article details the assessment process used and lessons learned during the project.
Details
- Title: Subtitle
- Assessment of Service Desk Quality at an Academic Health Sciences Library
- Creators
- Amy E Blevins - Ruth Lilly Medical Library, Indiana University School of MedicineJennifer DeBerg - Hardin Library for the Health Sciences, University of IowaElizabeth Kiscaden - Hardin Library for the Health Sciences, University of Iowa
- Resource Type
- Journal article
- Publication Details
- Medical Reference Services Quarterly, Vol.35(3), pp.285-293
- Publisher
- Routledge
- DOI
- 10.1080/02763869.2016.1189782
- PMID
- 27391179
- ISSN
- 0276-3869
- eISSN
- 1540-9597
- Language
- English
- Date published
- 07/02/2016
- Academic Unit
- Nursing; Hardin Library
- Record Identifier
- 9983993177302771
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