CAHPS in practice: the Iowa demonstration

Peter C Damiano; Jean C Willard; Margaret C Tyler; Elizabeth T Momany; Ron D Hays; David E Kanouse; Donna O Farley

doi:10.1097/00004479-200204000-00005

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CAHPS in practice: the Iowa demonstration

Journal article

Peer reviewed

CAHPS in practice: the Iowa demonstration

Peter C Damiano, Jean C Willard, Margaret C Tyler, Elizabeth T Momany, Ron D Hays, David E Kanouse and Donna O Farley

The Journal of ambulatory care management, Vol.25(2), pp.32-42

04/2002

DOI: 10.1097/00004479-200204000-00005

PMID: 11995194

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Abstract

This article evaluates the usefulness of the Consumer Assessment of Health Plan Study (CAHPS) surveys and reports in a demonstration and evaluation with three health care purchasers in Iowa. The CAHPS survey detected significant differences between health plans in several domains of health care. Both paper- and Web-based consumer reports were developed and distributed to consumers and stakeholders. There was some agreement on the value of these reports, but areas for improvement were noted.

Consumer Behavior

Disclosure

Health Benefit Plans, Employee - standards

Health Care Surveys

Health Services Research

Humans

Information Services - supply & distribution

Iowa

Managed Care Programs - standards

Pilot Projects

Quality of Health Care

Details

Title: Subtitle: CAHPS in practice: the Iowa demonstration
Creators: Peter C Damiano - University of Iowa
Jean C Willard
Margaret C Tyler
Elizabeth T Momany
Ron D Hays
David E Kanouse
Donna O Farley
Resource Type: Journal article
Publication Details: The Journal of ambulatory care management, Vol.25(2), pp.32-42
DOI: 10.1097/00004479-200204000-00005
PMID: 11995194
ISSN: 0148-9917
eISSN: 1550-3267
Language: English
Date published: 04/2002
Academic Unit: Preventive and Community Dentistry; Health Management and Policy; Public Policy Center (Archive); University College Courses
Record Identifier: 9984283700602771

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