Journal article
Communicating a Complicated Medicaid Waiver Program to Enrollees in Iowa: How Federally Qualified Health Centers Support Medicaid Members
The Journal of ambulatory care management, Vol.44(1), pp.12-20
01/2021
DOI: 10.1097/JAC.0000000000000359
PMID: 33165119
Abstract
Iowa expanded Medicaid eligibility with a waiver including a personal responsibility component. Early program evaluation revealed low compliance and awareness among members. There is little research on leveraging existing contact points in the health care system to effectively communicate with Medicaid enrollees. We interviewed outreach and enrollment staff at Federally Qualified Health Centers (FQHCs) to explore their work. We show that FQHCs use several strategies to enroll individuals in appropriate programs and support them in understanding and navigating their health insurance coverage. With increasingly complex Medicaid programs, this support will be more widely needed to prevent hardship and loss of coverage.
Details
- Title: Subtitle
- Communicating a Complicated Medicaid Waiver Program to Enrollees in Iowa: How Federally Qualified Health Centers Support Medicaid Members
- Creators
- Natoshia M Askelson - Department of Community and Behavioral Health, University of Iowa College of Public Health, Iowa City (Dr Askelson, Mr Brady, and Ms Ryan); University of Iowa Public Policy Center, Iowa City (Drs Askelson, Momany, and Damiano, Mr Brady, and Mss Ryan and McInroy); and Department of Family Medicine, University of North Carolina School of Family Medicine, Chapel Hill (Dr Wright)Patrick J BradyBrad WrightGrace RyanElizabeth MomanyBrooke McInroyPeter Damiano
- Resource Type
- Journal article
- Publication Details
- The Journal of ambulatory care management, Vol.44(1), pp.12-20
- DOI
- 10.1097/JAC.0000000000000359
- PMID
- 33165119
- NLM abbreviation
- J Ambul Care Manage
- ISSN
- 0148-9917
- eISSN
- 1550-3267
- Language
- English
- Date published
- 01/2021
- Academic Unit
- Preventive and Community Dentistry; Health Management and Policy; Injury Prevention Research Center; Public Policy Center (Archive); Community and Behavioral Health; University College Courses
- Record Identifier
- 9984215017702771
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