Defining Access Management in Health Care Delivery Organizations

Susanne Hempel; Lara G. Hilton; Susan Stockdale; Peter Kaboli; Isomi Miake-Lye; Margie Danz; Danielle Rose; Susan Kirsh; Idamay Curtis; Lisa V. Rubenstein

doi:10.1097/JAC.0000000000000382

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Defining Access Management in Health Care Delivery Organizations

Journal article

Open access

Peer reviewed

Defining Access Management in Health Care Delivery Organizations

Susanne Hempel, Lara G. Hilton, Susan Stockdale, Peter Kaboli, Isomi Miake-Lye, Margie Danz, Danielle Rose, Susan Kirsh, Idamay Curtis and Lisa V. Rubenstein

The Journal of ambulatory care management, Vol.44(3), pp.218-226

07/01/2021

DOI: 10.1097/JAC.0000000000000382

PMID: 34016848

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Abstract

Managing patient access to care in health care delivery organizations is instrumental in shaping patient experiences. We convened an inclusive stakeholder panel, informed by evidence, to understand the dimensions and establish definitions of access and access management. The literature varies in access definitions, but the temporal measure "time to third next available appointment" was consistently used as an indicator of access. Panel deliberations highlighted the importance of patient-centeredness and resulted in comprehensive definitions for access management, optimal access management, and optimal access. Health care organizations and researchers can use the developed definitions and concepts as starting points for initiatives to improve access management.

Health Care Sciences & Services

Life Sciences & Biomedicine

Science & Technology

Details

Title: Subtitle: Defining Access Management in Health Care Delivery Organizations
Creators: Susanne Hempel
Lara G. Hilton - RAND Corporation
Susan Stockdale - Veterans Health Administration
Peter Kaboli - Iowa City VA Health Care System
Isomi Miake-Lye - Roy J. and Lucille A. Carver College of Medicine
Margie Danz - United States Department of Veterans Affairs
Danielle Rose - Veterans Health Administration
Susan Kirsh - Vet Hlth Adm, Washington, DC USA
Idamay Curtis - University of Puget Sound
Lisa V. Rubenstein - RAND Corp, Santa Monica, CA USA
Resource Type: Journal article
Publication Details: The Journal of ambulatory care management, Vol.44(3), pp.218-226
DOI: 10.1097/JAC.0000000000000382
PMID: 34016848
NLM abbreviation: J Ambul Care Manage
ISSN: 0148-9917
eISSN: 1550-3267
Publisher: Lippincott Williams & Wilkins
Number of pages: 9
Grant note: US Department of Veterans Affairs
Language: English
Date published: 07/01/2021
Academic Unit: Epidemiology; Internal Medicine
Record Identifier: 9984359957102771

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