Enterprise resource planning (ERP) operations support system for maintaining process integration

A successfully adopted and implemented enterprise resource planning (ERP) system does not automatically guarantee full benefits. It is important that ERP is operated as planned and thus provides the real-time information with a desired level of process integration. Any ERP system pushes a company toward full process integration and solves the fragmentation of information. However, the tight process integration involves operational issues that must be carefully managed. Thus, a conjecture can be made that a centrally coordinated support system is required to assist ERP users and administrators find problems, perform tedious validation and verification, and maintain the process integration of ERP with great consistency. This paper proposes an ERP operations support system (EOSS) that aims to achieve and maintain the process integration of ERP. EOSS monitors the operational status of process integration, prevents anomalies as early as possible and conducts repairs as soon as possible. [ABSTRACT FROM AUTHOR]; Copyright of International Journal of Production Research is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)