Journal article
Evaluation of work-as-done in information management of multidisciplinary incident management teams via Interaction Episode Analysis
Applied ergonomics, Vol.84, pp.103031-103031
04/2020
DOI: 10.1016/j.apergo.2019.103031
PMID: 31987514
Abstract
Multidisciplinary incident management teams (IMTs) are required to operate in resilient ways as emergency situations unfold unexpectedly. Although resilience in emergency management has been widely studied in many emergency contexts, the development of a new method to investigate actual resilient performance of the IMTs under realistic settings has been limited. To address such gap, this paper first introduces Interaction Episode Analysis (IEA), a novel approach to capture and describe emergent team performance. As an exploratory observation study, we apply the IEA to an information management aspect of the IMTs in two emergency exercises carried out in a high-fidelity environment. As a result, the IEA provides comparable sets of episodes as instances of work-as-done, rendering opportunities to further analyze essential elements of interactions between team members as well as information management activities. Moreover, the IEA enables comparisons between the observations and identification of challenges faced by the team in managing incident information and adaptive behaviors used to address the challenges. By gathering more evidences as well as addressing limitations identified in this study, the IEA is expected to serve as a method that facilitates the analysis of work-as-done of complex team work and the reconciliation between work-as-done and work-as-imagined to promote resilience in emergency management.
•Interaction Episode Analysis (IEA) captures work-as-done (WAD) of a multidisciplinary team.•Multifaceted analyses of WAD are conducted by focusing on team interactions.•IEA enables the tracking of team information management phases on a temporal basis.•By identifying challenges and adaptive behaviors, recommendations for supporting resilient team performance can be made.
Details
- Title: Subtitle
- Evaluation of work-as-done in information management of multidisciplinary incident management teams via Interaction Episode Analysis
- Creators
- Changwon Son - Department of Industrial and Systems Engineering, Texas A&M University, College Station, TX, 77843-3131, USAFarzan Sasangohar - Department of Industrial and Systems Engineering, Texas A&M University, College Station, TX, 77843-3131, USATimothy J. Neville - Department of Environmental and Occupational Health, Texas A&M University, College Station, TX, 77843-1266, USAS. Camille Peres - Department of Industrial and Systems Engineering, Texas A&M University, College Station, TX, 77843-3131, USAJukrin Moon - Department of Industrial and Systems Engineering, Texas A&M University, College Station, TX, 77843-3131, USA
- Resource Type
- Journal article
- Publication Details
- Applied ergonomics, Vol.84, pp.103031-103031
- Publisher
- Elsevier Ltd
- DOI
- 10.1016/j.apergo.2019.103031
- PMID
- 31987514
- ISSN
- 0003-6870
- eISSN
- 1872-9126
- Language
- English
- Date published
- 04/2020
- Academic Unit
- Industrial and Systems Engineering
- Record Identifier
- 9984806508202771
Metrics
2 Record Views