Evidence of Selection Bias and Non-Response Bias in Patient Satisfaction Surveys

Jocelyn Compton; Natalie Glass; Timothy Fowler

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Evidence of Selection Bias and Non-Response Bias in Patient Satisfaction Surveys

Journal article

Open access

Peer reviewed

Evidence of Selection Bias and Non-Response Bias in Patient Satisfaction Surveys

Jocelyn Compton, Natalie Glass and Timothy Fowler

The Iowa orthopaedic journal, Vol.39(1), pp.195-201

2019

PMCID: PMC6604521

PMID: 31413694

Appears in Diamond Open Access

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https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6604521View

Published (Version of record) Open Access

Abstract

Patient satisfaction surveys are increasingly utilized to measure the patient experience and as a tool to assess the quality of care delivered by medical providers. Press Ganey (PG) is the largest provider of tools for patient satisfaction measurement and analysis. The purpose of this study was to determine if patient satisfaction surveys were subject to selection and/ or nonresponse bias. Patients seen in an outpatient academic orthopedic clinic were included in this retrospective cohort study. Demographic data included age, race, gender, marital status, primary payer, and native language. All surveys were administered by PG Associates per internal protocols adhering to exclusion criteria within the institutional contract with PG Associates. 3.5% of outpatient encounters generated PG survey data, which were generated by 9.1% of all patients evaluated. The population of patients who were administered as well as patients who responded to the patient satisfaction survey represented a unique population with regards to age, race, gender, marital status, insurance status, and native language. Demographically, patients who were administered and patients who responded to PG surveys differed from the overall population of patients seen in an outpatient orthopedic setting, evidencing both selection and non-response bias. Because of these differences, and considering the small number of survey returned, caution should be exercised when interpreting and applying these data. III.

Adult

Aged

Delivery of Health Care

Evidence-Based Medicine

Female

Humans

Male

Middle Aged

Orthopedic Procedures - statistics & numerical data

Outpatients - statistics & numerical data

Patient Satisfaction - statistics & numerical data

Selection Bias

Surveys and Questionnaires

United States

Details

Title: Subtitle: Evidence of Selection Bias and Non-Response Bias in Patient Satisfaction Surveys
Creators: Jocelyn Compton - University Of Iowa Hospitals and Clinics, 200 Hawkins Drive, Iowa City, Iowa 52242
Natalie Glass - University of Iowa
Timothy Fowler - University of Iowa
Resource Type: Journal article
Publication Details: The Iowa orthopaedic journal, Vol.39(1), pp.195-201
Publisher: Dept. of Orthopaedics, The University of Iowa; United States
PMID: 31413694
PMCID: PMC6604521
ISSN: 1541-5457
eISSN: 1555-1377
Language: English
Date published: 2019
Academic Unit: Orthopedics and Rehabilitation
Record Identifier: 9984304686602771

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