Journal article
Following the trail: understanding information flow in the emergency department
Cognition, technology & work, Vol.16(4), pp.565-584
11/2014
DOI: 10.1007/s10111-014-0290-2
Abstract
A hospital emergency department (ED) is a complex cognitive work system. ED providers routinely create, process and share various kinds of information in their work. They may constantly transform information using technological artifacts such as an electronic patient information system. The functionality in the technology, however, limits their tasks and activities. So, they create their own artifacts (such as handwritten notes on a post-it note), to share and process information. The goal of the paper is to illustrate how health providers in EDs create, process, transform and share information to achieve work goals. We present the information trail model in the ED to illustrate various facets of information creation activity and generate insights for health information technology design.
Details
- Title: Subtitle
- Following the trail: understanding information flow in the emergency department
- Creators
- Priyadarshini Pennathur - Department of Mechanical and Industrial Engineering University of Iowa Iowa USAAnn Bisantz - Department of Industrial and Systems Engineering State University of New York at Buffalo Buffalo NY USARollin Fairbanks - National Center for Human Factors in Healthcare Washington DC USAColin Drury - Department of Industrial and Systems Engineering State University of New York at Buffalo Buffalo NY USALi Lin - Department of Industrial and Systems Engineering State University of New York at Buffalo Buffalo NY USA
- Resource Type
- Journal article
- Publication Details
- Cognition, technology & work, Vol.16(4), pp.565-584
- Publisher
- Springer London
- DOI
- 10.1007/s10111-014-0290-2
- ISSN
- 1435-5558
- eISSN
- 1435-5566
- Language
- English
- Date published
- 11/2014
- Academic Unit
- Industrial and Systems Engineering; Internal Medicine
- Record Identifier
- 9984094488202771
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