Journal article
Incivility Affects Actors Too: The Complex Effects of Incivility on Perpetrators’ Work and Home Behaviors
Journal of business ethics, Vol.197(3), pp.631-658
03/01/2025
DOI: 10.1007/s10551-024-05714-y
Abstract
The majority of workplace incivility research has focused on implications of such acts for victims and observers. We extend this work in meaningful ways by proposing that, due to its norm-violating nature, incivility may have important implications for perpetrators as well. Integrating social norms theory and research on guilt with the behavioral concordance model, we take an actor-centric approach to argue that enacted incivility will lead to feelings of guilt, particularly for prosocially-motivated employees. In addition, given the interpersonally burdensome
as well as
the reparative nature of guilt, we submit that incivility-induced guilt will be associated with complex behavioral outcomes for the actor across both home and work domains. Through an experience sampling study (Study 1) and two experiments (Studies 2a and 2b), we found that enacting incivility led to increased feelings of guilt, especially for those higher in prosocial motivation (Studies 1 and 2a). In addition, supporting our expectations, Study 1 revealed that enacted incivility—via guilt—led to increased venting to one’s spouse that evening at home, increased performance the next day at work, as well as decreased enacted incivility the next day at work. Our findings demonstrate that enacted incivility has complex effects for actors that span the home and work domains. We discuss the theoretical and practical implications of our results.
Details
- Title: Subtitle
- Incivility Affects Actors Too: The Complex Effects of Incivility on Perpetrators’ Work and Home Behaviors
- Creators
- Daniel Kim - University of FloridaKlodiana Lanaj - University of FloridaJoel Koopman - Texas A&M University
- Resource Type
- Journal article
- Publication Details
- Journal of business ethics, Vol.197(3), pp.631-658
- DOI
- 10.1007/s10551-024-05714-y
- ISSN
- 0167-4544
- eISSN
- 1573-0697
- Publisher
- Springer Netherlands
- Number of pages
- 28
- Language
- English
- Date published
- 03/01/2025
- Academic Unit
- Management and Entrepreneurship
- Record Identifier
- 9984937788902771
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