Journal article
Informal learning processes in support of clinical service delivery in a service-oriented community pharmacy
Research in social and administrative pharmacy, Vol.13(1), pp.224-232
01/01/2017
DOI: 10.1016/j.sapharm.2016.01.008
PMID: 26935794
Abstract
The evolving health care system necessitates pharmacy organizations' adjustments by delivering new services and establishing inter-organizational relationships. One approach supporting pharmacy organizations in making changes may be informal learning by technicians, pharmacists, and pharmacy owners. Informal learning is characterized by a four-step cycle including intent to learn, action, feedback, and reflection. This framework helps explain individual and organizational factors that influence learning processes within an organization as well as the individual and organizational outcomes of those learning processes. A case study of an Iowa independent community pharmacy with years of experience in offering patient care services was made. Nine semi-structured interviews with pharmacy personnel revealed initial evidence in support of the informal learning model in practice. Future research could investigate more fully the informal learning model in delivery of patient care services in community pharmacies. (C) 2016 Elsevier Inc. All rights reserved.
Details
- Title: Subtitle
- Informal learning processes in support of clinical service delivery in a service-oriented community pharmacy
- Creators
- Brandon J. Patterson - GlaxoSmithKlineBrianne K. Bakken - University of IowaWilliam R. Doucette - University of IowaJulie M. Urmie - University of IowaRandal P. McDonough - Towncrest Pharmacy, Iowa City, IA, USA
- Resource Type
- Journal article
- Publication Details
- Research in social and administrative pharmacy, Vol.13(1), pp.224-232
- Publisher
- Elsevier
- DOI
- 10.1016/j.sapharm.2016.01.008
- PMID
- 26935794
- ISSN
- 1551-7411
- eISSN
- 1934-8150
- Number of pages
- 9
- Grant note
- 103 / Community Pharmacy Foundation
- Language
- English
- Date published
- 01/01/2017
- Academic Unit
- Nursing; Pharmacy Practice and Science
- Record Identifier
- 9984365887902771
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