Journal article
Job analysis and the sociotechnical approach to quality: A critical examination
Journal of quality management (Greenwich, Conn.), Vol.1(1), pp.49-65
1996
DOI: 10.1016/S1084-8568(96)90005-X
Abstract
Organizations in pursuit of quality have generally taken one of two paths. The traditional TQM path emphasizes managerial control over organizational systems, while the sociotechnical path seeks to deemphasize hierarchical control and transfer managerial functions to teams. Organizations structured around sociotechnical principles are less likely to have traditional jobs—relatively static sets of tasks independent of any particular individual. In contrast, employees, usually organized in teams, are often given only the broadest set of responsibilities and are asked to organize their own work. In such an environment, traditional forms of job analysis have very limited usefulness. This paper suggests ways in which job analysis may be developed in order to be useful in sociotechnical organizations.
Details
- Title: Subtitle
- Job analysis and the sociotechnical approach to quality: A critical examination
- Creators
- Kenneth P. Carson - University of Tennessee at ChattanoogaGreg L. Stewart - Vanderbilt University
- Resource Type
- Journal article
- Publication Details
- Journal of quality management (Greenwich, Conn.), Vol.1(1), pp.49-65
- Publisher
- Elsevier Inc
- DOI
- 10.1016/S1084-8568(96)90005-X
- ISSN
- 1084-8568
- Language
- English
- Date published
- 1996
- Academic Unit
- Management and Entrepreneurship
- Record Identifier
- 9984380639502771
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