Journal article
Muddling through troubled water: resilient performance of incident management teams during Hurricane Harvey
Ergonomics, Vol.63(6), pp.643-659
06/02/2020
DOI: 10.1080/00140139.2020.1752820
PMID: 32321378
Abstract
Modern communities face escalating threats from natural disasters. Thus, the resilience of incident management teams (IMTs) during adverse events becomes crucial to protect lives and physical systems. However, prior studies have only partially highlighted factors related to IMT resilience. To provide a holistic understanding of the resilience of the IMTs, this study conducted semi-structured interviews with 10 experienced IMT personnel during Hurricane Harvey. Thematic analysis revealed six characteristics of resilient IMTs during a hurricane event: (i) establishing a common operating picture, (ii) adopting and adapting plans and protocols, (iii) proactive, re-prioritizing, and unconventional decision-making, (iv) enhancing resourcefulness and redundancy, (v) learning for improved anticipation and response readiness, and (vi) inter-organisational relationship to promote IMT functions. As an empirical investigation of the resilience of the IMTs, the findings inform future endeavours for developing incident information technologies and strategies to harmonise pre-established plans with adaptive actions in the field and fostering capabilities to learn from incidents.
Resilient incident management teams establish a common operating picture; effectively adopt and adapt plans and protocols; make decisions in an unconventional and anticipatory fashion; constantly re-prioritize goals and tasks; enhance resourcefulness and redundancy; continuously learn skills for improved anticipation and response readiness; and exhibit good inter-organisational coordination and planning skills.
Details
- Title: Subtitle
- Muddling through troubled water: resilient performance of incident management teams during Hurricane Harvey
- Creators
- Changwon Son - Industrial and Systems Engineering Department, Texas A&M University, College Station, TX, USAFarzan Sasangohar - Environmental and Occupational Health Department, Texas A&M University, College Station, TX, USAS Camille Peres - Environmental and Occupational Health Department, Texas A&M University, College Station, TX, USAJukrin Moon - Industrial and Systems Engineering Department, Texas A&M University, College Station, TX, USA
- Resource Type
- Journal article
- Publication Details
- Ergonomics, Vol.63(6), pp.643-659
- DOI
- 10.1080/00140139.2020.1752820
- PMID
- 32321378
- ISSN
- 0014-0139
- eISSN
- 1366-5847
- Language
- English
- Date published
- 06/02/2020
- Academic Unit
- Industrial and Systems Engineering
- Record Identifier
- 9984806602202771
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