Journal article
National train-the-trainer certificate programme for improving healthcare communication in Austria
Patient education and counseling, Vol.104(12), pp.2857-2866
12/01/2021
DOI: 10.1016/j.pec.2021.07.046
PMID: 34454798
Abstract
Objectives: In Austria a national train-the-trainer programme (TTT) has been developed, implemented and evaluated with the aim of training and certifying participants for developing, implementing and delivering communication skills training (CST) for health professionals. Methods: The programme included 5 in-person courses, application homework with feedback, peer work, and regular trainer network meetings. Global satisfaction with training and changes in self-efficacy among TTT-participants and their learners in the CST delivered as practice projects were evaluated. Results: 18 participants have graduated from the TTT-pilot. 98 people took part in the 9 CST delivered by TTT-participants. Participants' satisfaction has been rated very positively both for TTT and CST. At postprogramme/post-training, statistically significant improvement was observed in self-efficacy for the TTTparticipants and for the CST-participants. Additionally, valuable suggestions for programme/training improvement were identified. Conclusions: This programme is an important step to sustainably improving CST in Austria. To guarantee high quality and consistency, a set of standards for certification have been developed for TTT and CST. Practice implications: Implementation of best practices in training trainers and communication skills teaching can be guided by a structured approach. Those wanting to implement similar programmes can benefit from strengths and suggestions for improvement identified in this national project. (c) 2021 Elsevier B.V. All rights reserved.
Details
- Title: Subtitle
- National train-the-trainer certificate programme for improving healthcare communication in Austria
- Creators
- Marlene Sator - Austrian Public Health Institute, Department Health Literacy and Health Promotion, Vienna, AustriaPeter Holler - FH JOANNEUM University of Applied SciencesMarcy Rosenbaum - Roy J. and Lucille A. Carver College of Medicine
- Resource Type
- Journal article
- Publication Details
- Patient education and counseling, Vol.104(12), pp.2857-2866
- Publisher
- Elsevier
- DOI
- 10.1016/j.pec.2021.07.046
- PMID
- 34454798
- ISSN
- 0738-3991
- eISSN
- 1873-5134
- Number of pages
- 10
- Grant note
- Austrian Social Insurance Federal Health Agency
- Language
- English
- Date published
- 12/01/2021
- Academic Unit
- Family and Community Medicine; Office of Consultation and Research in Medical Education
- Record Identifier
- 9984297454402771
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