Journal article
Naturalistic observations of multiteam interaction networks: Implications for cognition in crisis management teams
Ergonomics, Vol.67(3), pp.305-326
03/03/2024
DOI: 10.1080/00140139.2023.2221418
PMID: 37267090
Abstract
Interaction has been recognised as an essential lens to understand how cognition is formed in a complex adaptive team such as a multidisciplinary crisis management team (CMT). However, little is known about how interactions within and across CMTs give rise to the multi-team system's overall cognitive functioning, which is essential to avoid breakdowns in coordination. To address this gap, we characterise and compare the component CMTs' role-as-intended (RAI) and role-as-observed (RAO) in adapting to the complexity of managing informational needs. To characterise RAI, we conducted semi-structured interviews with subject matter experts and then made a qualitative synthesis using a thematic analysis method. To characterise RAO, we observed multiteam interaction networks in real-time at a simulated training environment and then analysed the component CMTs' relative importance using node centrality measures. The resulting inconsistencies between RAI and RAO imply the need to investigate cognition in multiple CMTs through the lens of interaction.
Practitioner summary: When a disaster occurs, multidisciplinary CMTs are expected to serve their roles as described in written or verbal guidelines. However, according to our naturalistic observations of multiteam interaction networks, such descriptions may be (necessary but) insufficient for designing, training, and evaluating CMTs in the complexity of managing informational needs together.
Details
- Title: Subtitle
- Naturalistic observations of multiteam interaction networks: Implications for cognition in crisis management teams
- Creators
- Jukrin Moon - Texas A&M UniversityFarzan Sasangohar - Texas A&M UniversityS. Camille Peres - Texas A&M UniversityChangwon Son - Texas A&M University
- Resource Type
- Journal article
- Publication Details
- Ergonomics, Vol.67(3), pp.305-326
- Publisher
- Taylor & Francis
- DOI
- 10.1080/00140139.2023.2221418
- PMID
- 37267090
- ISSN
- 0014-0139
- eISSN
- 1366-5847
- Number of pages
- 22
- Grant note
- Texas A&M Dissertation Fellowship Mary Kay O'Connor Process Safety Center 1724676 / National Science Foundation under the EArly-concept Grant for Exploration Research
- Language
- English
- Date published
- 03/03/2024
- Academic Unit
- Industrial and Systems Engineering
- Record Identifier
- 9984806507202771
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