Opportunities and Challenges in Using Tangible, Teleoperated Voice Agents in Kid-Driven Moments in Play Among Families with Neurodivergent Children

Flannery Hope Currin; Cassidy Kilcoin; Kerry Peterman; Kyle Rector; Juan Pablo Hourcade

doi:10.1145/3637380

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Opportunities and Challenges in Using Tangible, Teleoperated Voice Agents in Kid-Driven Moments in Play Among Families with Neurodivergent Children

Journal article

Open access

Peer reviewed

Opportunities and Challenges in Using Tangible, Teleoperated Voice Agents in Kid-Driven Moments in Play Among Families with Neurodivergent Children

Flannery Hope Currin, Cassidy Kilcoin, Kerry Peterman, Kyle Rector and Juan Pablo Hourcade

Proceedings of the ACM on human-computer interaction, Vol.8(CSCW1), pp.1-25

04/23/2024

DOI: 10.1145/3637380

Appears in UI Libraries Support Open Access

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Abstract

Child-agent interaction research has largely focused on automated voice agents, although privacy concerns and quality of interactions serve as a rationale for using teleoperated agents in some settings. Research on neurodivergent children's interactions with voice agents has largely focused on therapy and classroom contexts as opposed to home contexts. We conducted a remote case study via Zoom observing six families with neurodivergent children playing with a tangible, parent-operated voice agent at home for up to eight weeks. We used quantitative measures of agent utilization, qualitative analysis of video recordings, and parent survey responses to identify implications for teleoperation interface design for playful voice agents. Based on our analysis, we argue joint media engagement principles are applicable to a broader set of play activities, and teleoperated agents present affordances and challenges distinct from those of automated agents.

People with Disabilities

Age

Children

Human computer interaction (HCI)

Human-centered computing

Interaction devices

Social and professional topics

Sound-based input / output

User characteristics

UIOWA OA Agreement

Details

Title: Subtitle: Opportunities and Challenges in Using Tangible, Teleoperated Voice Agents in Kid-Driven Moments in Play Among Families with Neurodivergent Children
Creators: Flannery Hope Currin - University of Iowa
Cassidy Kilcoin - University of Iowa
Kerry Peterman - University of Iowa
Kyle Rector - University of Iowa
Juan Pablo Hourcade - University of Iowa
Resource Type: Journal article
Publication Details: Proceedings of the ACM on human-computer interaction, Vol.8(CSCW1), pp.1-25
Publisher: Association for Computing Machinery (ACM)
DOI: 10.1145/3637380
eISSN: 2573-0142
Grant note: 2040204 / National Science Foundation (http://dx.doi.org/10.13039/https://doi.org/10.13039/100000001)
Language: English
Date published: 04/23/2024
Academic Unit: Computer Science; Nursing
Record Identifier: 9984619460102771

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