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Opportunities to optimize patient experience in the in vitro fertilization (IVF) clinic and the role of genetic counselors
Journal article   Peer reviewed

Opportunities to optimize patient experience in the in vitro fertilization (IVF) clinic and the role of genetic counselors

Nour Chanouha, Renata Thoeny, Karen Summers, Alithea Zorn, Hakan Duran and Kendra Schaa
Journal of assisted reproduction and genetics, Vol.42(1), pp.153-164
01/2025
DOI: 10.1007/s10815-024-03313-4
PMCID: PMC11806181
PMID: 39543059
url
https://pmc.ncbi.nlm.nih.gov/articles/PMC11806181/pdf/10815_2024_Article_3313.pdfView
Open Access

Abstract

Purpose To understand factors influencing patient satisfaction with genetics education and psychosocial support in an IVF clinic without a genetic counselor (GC), and how the role of a GC may fill gaps in care using a mixed-method cross-sectional study. Methods Previous IVF patients (n = 133) completed a survey assessing satisfaction with genetics education and psychosocial support and decisional conflict about genetic testing. Kruskal–Wallis tests were used to compare satisfaction level to demographic and clinical variables. Spearman’s correlation was used to analyze decisional conflict. Focus groups with 12 total participants expanded on themes identified in survey responses. Thematic analysis was performed using interpretive description. Results Participants reported satisfaction with their genetics education experience (78.9% somewhat or extremely satisfied). Satisfaction with genetics education was associated with satisfaction with information received about genetic testing results (H = 21.3, p < 0.01) and confidence using results in future decisions (H = 9.9, p < 0.01). Participants desired thorough pre-test and post-test counseling regarding genetic testing and directive guidance. Decision conflict about genetic testing was low (mean of 22.3, range 0–100). Satisfaction with genetics education was inversely correlated with decisional conflict (rs = − 0.42, p < 0.05). In-person GC visit scored highest among proposed education methods (mean score of 84.1). Conclusions Patients felt satisfied with genetics education and psychosocial support provided by clinical providers. Gaps in care included misconceptions regarding genetic testing, a desire for more thorough counseling about genetic testing options, more directive guidance, and increased psychosocial support through external sources such as support groups.
Patient satisfaction Genetic testing IVF Education Genetic counseling Decision-making

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