Patient Voices in Hospital Safety during the COVID-19 Pandemic

Patricia S Groves; Jacinda L Bunch; Kirsten M Hanrahan; Kathryn A Sabadosa; Brittaney Sharp; Janet K Williams

doi:10.1177/10547738221129711

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Patient Voices in Hospital Safety during the COVID-19 Pandemic

Journal article

Open access

Peer reviewed

Patient Voices in Hospital Safety during the COVID-19 Pandemic

Patricia S Groves, Jacinda L Bunch, Kirsten M Hanrahan, Kathryn A Sabadosa, Brittaney Sharp and Janet K Williams

Clinical nursing research, Vol.32(1), pp.105-114

01/01/2023

DOI: 10.1177/10547738221129711

PMCID: PMC9577816

PMID: 36250248

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https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9577816View

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Abstract

Hospitalized patients and their families may be reluctant to express safety concerns. We aimed to describe safety and quality concerns experienced by hospitalized patients and families and factors and outcomes surrounding decisions about voicing concerns, including those related to the COVID-19 pandemic. We conducted semi-structured interviews with 19 discharged inpatients or family members in a qualitative descriptive design. Some participants reported concern about staff competency or knowledge, communication and coordination, potential treatment errors, or care environment. Factors influencing feeling safe included healthcare team member characteristics, communication and coordination, and safe care expectations. Reasoning for voicing concerns often included personal characteristics. Reasons for not voicing concerns included feeling no action was needed or the concern was low priority. Outcomes for voicing a concern were categorized as resolved, disregarded, and unknown. These findings support the vital importance of open safety communication and trustworthy response to patients and family members who voice concerns.

Communication

COVID-19 - epidemiology

Hospitals

Humans

Pandemics

Patient Safety

Patients

Qualitative Research

Details

Title: Subtitle: Patient Voices in Hospital Safety during the COVID-19 Pandemic
Creators: Patricia S Groves - University of Iowa
Jacinda L Bunch - University of Iowa
Kirsten M Hanrahan - University of Iowa
Kathryn A Sabadosa - Cystic Fibrosis Foundation
Brittaney Sharp - University of Iowa
Janet K Williams - University of Iowa
Resource Type: Journal article
Publication Details: Clinical nursing research, Vol.32(1), pp.105-114
DOI: 10.1177/10547738221129711
PMID: 36250248
PMCID: PMC9577816
NLM abbreviation: Clin Nurs Res
ISSN: 1054-7738
eISSN: 1552-3799
Grant note: name: Sigma Theta Tau Gamma Chapter; DOI: 10.13039/100006108, name: National Center for Advancing Translational Sciences; DOI: 10.13039/100000002, name: National Institutes of Health, award: UL1TR002547
Language: English
Date published: 01/01/2023
Academic Unit: Nursing; Injury Prevention Research Center
Record Identifier: 9984370740702771

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