Journal article
The Effects of Social and Technical Factors on User Satisfaction, Sense of Belonging and Knowledge Community Usage
International journal of e-collaboration, Vol.9(3), pp.13-30
07/01/2013
DOI: 10.4018/jec.2013070102
Abstract
Knowledge communities allow individuals to share knowledge and collaborate with each other based on common interests. The authors apply socio-technical theory as the overarching theoretical framework to propose a research model which posits that both technical factors (system quality and information quality) and social factors (community governance and pro-sharing norms) collectively influence user satisfaction, sense of belonging, and knowledge community usage. Survey data collected from members of a computer programming knowledge community show that community governance is an important social factor which affects users' perceptions of information quality, system quality, and pro-sharing norms. These factors in turn provide a nurturing atmosphere which results in increased user satisfaction, sense of belonging, and community usage. The implications for research and practice are discussed.
Details
- Title: Subtitle
- The Effects of Social and Technical Factors on User Satisfaction, Sense of Belonging and Knowledge Community Usage
- Creators
- Hui Lin - DePaul UniversityWeiguo Fan - Virginia TechLinda Wallace - Virginia Tech
- Resource Type
- Journal article
- Publication Details
- International journal of e-collaboration, Vol.9(3), pp.13-30
- Publisher
- Igi Global
- DOI
- 10.4018/jec.2013070102
- ISSN
- 1548-3673
- eISSN
- 1548-3681
- Number of pages
- 18
- Language
- English
- Date published
- 07/01/2013
- Academic Unit
- Business Analytics
- Record Identifier
- 9984380537202771
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