Journal article
The effects of E-government on trust and confidence in government
Public administration review, Vol.66(3), pp.354-369
2006
DOI: 10.1111/j.1540-6210.2006.00594.x
Abstract
Trust in government has been declining for more than three decades now. E-government has been proposed as a way to increase citizen trust in government and improve citizen evaluations of government generally. Using two-stage models to analyze recent Pew survey data, this research explores the relationship between e-government use, attitudes about e-government, and trust in government. There is a statistically significant relationship between trust and use of a local government Web site, as well as other positive assessments of federal and local governments. The evidence suggests that e-government can increase process-based trust by improving interactions with citizens and perceptions of responsiveness. The findings are theoretically important for reconciling the conflicting research on the effects of e-government and for understanding variations by level of government. Citizen attitudes toward government, including trust, are core concerns for democratic governance and public administration.
Details
- Title: Subtitle
- The effects of E-government on trust and confidence in government
- Creators
- Caroline J TolbertKaren Mossberger
- Resource Type
- Journal article
- Publication Details
- Public administration review, Vol.66(3), pp.354-369
- DOI
- 10.1111/j.1540-6210.2006.00594.x
- ISSN
- 0033-3352
- eISSN
- 1540-6210
- Language
- English
- Date published
- 2006
- Academic Unit
- Center for Social Science Innovation; Public Policy Center (Archive); Political Science
- Record Identifier
- 9983989280802771
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