Journal article
The technician routing problem with experience-based service times
Omega (Oxford), Vol.61, pp.49-61
06/01/2016
DOI: 10.1016/j.omega.2015.07.006
Abstract
While home services are a fast growing industry, little attention has been given to the management of its workforce. In particular, the productivity of home-service technicians depends not only on efficiently routing from customer-to-customer, but also the management of their skillsets. This paper introduces a model of technician routing that explicitly models individualized, experience-based learning. The results demonstrate that explicit modeling and the resulting ability to capture changes in productivity over time due to learning lead to significantly better and different solutions than those found when learning and workforce heterogeneity is ignored. We show that these differences result from the levels of specialization that occur in the workforce. (C) 2015 Elsevier Ltd. All rights reserved.
Details
- Title: Subtitle
- The technician routing problem with experience-based service times
- Creators
- Xi Chen - University of IowaBarrett W. Thomas - University of IowaMike Hewitt - Loyola University Chicago
- Resource Type
- Journal article
- Publication Details
- Omega (Oxford), Vol.61, pp.49-61
- Publisher
- Elsevier
- DOI
- 10.1016/j.omega.2015.07.006
- ISSN
- 0305-0483
- eISSN
- 1873-5274
- Number of pages
- 13
- Grant note
- 1266064 / Div Of Civil, Mechanical, & Manufact Inn; National Science Foundation (NSF); NSF - Directorate for Engineering (ENG) CMMI-1266010 / National Science Foundation; National Science Foundation (NSF) 1266010 / Directorate For Engineering; National Science Foundation (NSF); NSF - Directorate for Engineering (ENG)
- Language
- English
- Date published
- 06/01/2016
- Academic Unit
- Business Analytics; Bus Admin College
- Record Identifier
- 9984380450202771
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