Journal article
Time Slot Management in Attended Home Delivery
Transportation science, Vol.45(3), pp.435-449
08/01/2011
DOI: 10.1287/trsc.1100.0346
Abstract
Many e-tailers providing attended home delivery, especially e-grocers, offer narrow delivery time slots to ensure satisfactory customer service. The choice of delivery time slots has to balance marketing and operational considerations, which results in a complex planning problem. We study the problem of selecting the set of time slots to offer in each of the zip codes in a service region. The selection needs to facilitate cost-effective delivery routes, but also needs to ensure an acceptable level of service to the customer. We present a fully automated approach that is capable of producing high-quality delivery time slot offerings in a short amount of time. Computational experiments reveal the value of this approach and the impact of the environment on the underlying trade-offs.
Details
- Title: Subtitle
- Time Slot Management in Attended Home Delivery
- Creators
- Niels Agatz - Erasmus University RotterdamAnn Campbell - University of IowaMoritz Fleischmann - University of MannheimMartin Savelsbergh - CISRO Math Informat & Stat, N Ryde, NSW 1670, Australia
- Resource Type
- Journal article
- Publication Details
- Transportation science, Vol.45(3), pp.435-449
- DOI
- 10.1287/trsc.1100.0346
- ISSN
- 0041-1655
- eISSN
- 1526-5447
- Publisher
- Informs
- Number of pages
- 15
- Language
- English
- Date published
- 08/01/2011
- Academic Unit
- Business Analytics
- Record Identifier
- 9984380385702771
Metrics
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