Journal article
Towards a more inclusive technical website: Knowledge gaps, performance, experience, and perception differences among various user groups
Proceedings of the Association for Information Science and Technology, Vol.55(1), pp.494-503
2018
DOI: 10.1002/pra2.2018.14505501054
Abstract
This paper reports a usability and user experience research study of PBCore.org, a WGBH website supporting the PBCore metadata dictionary. Usability testing was conducted with 53 participants who worked in audiovisual processing and archiving. Significant differences in task performances and interaction experiences among user groups were found, most notably between broadcast and information professionals, archivists/librarians and other staff, and participants who had an LIS degree and those who did not. Qualitative observations afforded a deeper understanding of the difficulties that non‐LIS participants encountered. Recommendations for designing a more inclusive technical website include providing contextual and practical information on the homepage, delivering technical content visually and interactively, offering understandable definitions of terminology, and building a vibrant user community. Further research documenting users' knowledge gaps would be valuable. The paper concludes with a call for developing specific usability requirements for technical websites to create an inclusive and accessible user experience.
Details
- Title: Subtitle
- Towards a more inclusive technical website: Knowledge gaps, performance, experience, and perception differences among various user groups
- Creators
- Rong Tang - Simmons UniversityWenqing Lu - Simmons UniversityWill Gregg - Simmons UniversitySteven Gentry - Simmons UniversityStephen E. Humeston - Simmons University
- Resource Type
- Journal article
- Publication Details
- Proceedings of the Association for Information Science and Technology, Vol.55(1), pp.494-503
- DOI
- 10.1002/pra2.2018.14505501054
- ISSN
- 2373-9231
- eISSN
- 2373-9231
- Number of pages
- 10
- Language
- English
- Date published
- 2018
- Academic Unit
- Special Collections and University Archives
- Record Identifier
- 9985134034902771
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