Upscaling communication skills training – lessons learned from international initiatives

Jette Ammentorp; Sarah Bigi; Jonathan Silverman; Marlene Sator; Peter Gillen; Winifred Ryan; Marcy Rosenbaum; Meg Chiswell; Eva Doherty; Peter Martin

doi:10.1016/j.pec.2020.08.028

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Upscaling communication skills training – lessons learned from international initiatives

Journal article

Open access

Peer reviewed

Upscaling communication skills training – lessons learned from international initiatives

Jette Ammentorp, Sarah Bigi, Jonathan Silverman, Marlene Sator, Peter Gillen, Winifred Ryan, Marcy Rosenbaum, Meg Chiswell, Eva Doherty and Peter Martin

Patient education and counseling, Vol.104(2), pp.352-359

02/2021

DOI: 10.1016/j.pec.2020.08.028

PMID: 32888756

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Abstract

•Communication Training based on the Calgary-Cambridge guide proves successful across countries.•Experienced trainers are a precondition for the success of the programs.•It is vital to adapt the training programs to the local needs and circumstances.•Resources need to be prioritized to guarantee the sustainability of the programs.•The RE-AIM framework can give a useful overview of the implementation process. To collect experiences and to identify the main facilitators and barriers for the implementation process of large scale communication training programs. Using a multiple case study design, data was collected from leaders of the individual programs in Australia, Ireland, Austria and Denmark. The RE-AIM framework was used to evaluate the components: Reach, Effectiveness, Adoption, Implementation, and Maintenance of the programs. The programs, all based on the Calgary-Cambridge Guide, succeeded in reaching the intended target groups corresponding to between 446 and 3000 healthcare workers. New courses are planned and so far the outcome of the intervention has been investigated in two countries. The fact that implementation, including educating trainers, relies on a few individuals was identified as the main challenge. Large scale communication training programs based on the Calgary-Cambridge Guide can be implemented and adopted in multiple different healthcare settings across a national health system culture. The importance of standardized trainer education and adaption of the programs to clinical practice was highlighted. In order to address the sustainability of the programs and to allow the intervention to scale up, it is important to prioritise and allocate resources at the political and organizational level.

Calgary-Cambridge Guide

Communication skills training

Implementation

Patient-Centred Communication

RE-AIM Framework

Details

Title: Subtitle: Upscaling communication skills training – lessons learned from international initiatives
Creators: Jette Ammentorp - Deakin University
Sarah Bigi - Università Cattolica del Sacro Cuore
Jonathan Silverman - Deakin University
Marlene Sator - Austrian Public Health Institute, Department Health and Society, Vienna, Austria; The Austrian Health Literacy Alliance, Vienna, Austria.
Peter Gillen - Royal College of Surgeons in Ireland
Winifred Ryan - Health Service Executive
Marcy Rosenbaum - University of Iowa
Meg Chiswell - Deakin University
Eva Doherty - Royal College of Surgeons in Ireland
Peter Martin - Deakin University
Resource Type: Journal article
Publication Details: Patient education and counseling, Vol.104(2), pp.352-359
DOI: 10.1016/j.pec.2020.08.028
PMID: 32888756
NLM abbreviation: Patient Educ Couns
ISSN: 0738-3991
eISSN: 1873-5134
Publisher: Elsevier B.V
Language: English
Date published: 02/2021
Academic Unit: Family and Community Medicine; Office of Consultation and Research in Medical Education
Record Identifier: 9984297334802771

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