Journal article
Using Augmentation-Based AI Tool at Work: A Daily Investigation of Learning-Based Benefit and Challenge
Journal of management, Vol.51(8), pp.3352-3390
11/2025
DOI: 10.1177/01492063241266503
Abstract
Augmentation-based artificial intelligence (AI) artifacts are increasingly being incorporated into the workplace. The coupling of employees and AI tools, given their complementary strengths, expands and expedites employees’ access to information and affords important learning opportunities. However, existing research has yet to fully understand the learning-based benefits and challenges for employees in augmentation. Integrating insights from AI augmentation literature and cognitive load theory, we conducted a daily diary study to understand employees’ experience using augmentation-based AI at work on a daily basis. We theorized and found that, on the one hand, frequent usage of augmentation-based AI during a workday was associated with greater knowledge gain and subsequently better task performance at the end of the workday. On the other hand, using augmentation-based AI frequently also led employees to experience information overload, which in turn impaired their performance and recovery at the end of the workday. In addition to elucidating the countervailing mechanisms, we identified employee openness to experience as a dispositional factor, and positive affect as a momentary state that shaped the effects of using augmentation-based AI over the workday. Our research has implications for understanding AI augmentation dynamics from a learning-based perspective, as well as AI’s impact on employees at large.
Details
- Title: Subtitle
- Using Augmentation-Based AI Tool at Work: A Daily Investigation of Learning-Based Benefit and Challenge
- Creators
- Yiduo Shao - University of IowaChengquan Huang - University of FloridaYifan Song - Mitchell InstituteMo Wang - University of FloridaYoung Ho Song - University of WindsorRuodan Shao - York University
- Resource Type
- Journal article
- Publication Details
- Journal of management, Vol.51(8), pp.3352-3390
- DOI
- 10.1177/01492063241266503
- ISSN
- 0149-2063
- eISSN
- 1557-1211
- Publisher
- SAGE PUBLICATIONS INC
- Grant note
This research is supported by the Research Innovation Fund Grant from the Oddette School of Business at the University of Windsor, and the Tippie Research Excellence Grant from the Tippie College of Business at the University of Iowa. Mo Wang's work on this research was supported in part by the Lanzillotti-McKethan Eminent Scholar Endowment and the Human Resource Research Center at the University of Florida. We thank Dr. Valeria Alterman for her comments and feedback on an earlier version of this work.
- Language
- English
- Electronic publication date
- 07/31/2024
- Date published
- 11/2025
- Academic Unit
- Management and Entrepreneurship
- Record Identifier
- 9984696673002771
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