Journal article
Working Remotely? Selection, Treatment, and the Market for Remote Work
American economic journal. Applied economics, Vol.16(4), pp.528-559
10/01/2024
DOI: 10.1257/app.20230376
Abstract
How does remote work affect productivity and how productive are workers who choose remote jobs? We decompose these effects in a Fortune 500 firm. Before COVID-19, remote workers answered 12 percent fewer calls per hour than on-site workers. After offices closed, the productivity gap narrowed by 4 percent, and formerly on-site workers' call quality and promotion rates declined. Even with everyone remote, an 8 percent productivity gap persisted, indicating negative selection into remote jobs. A cost-benefit analysis indicates savings in reduced turnover and office rents could outweigh remote work's negative productivity impact but not the costs of attracting less productive workers.
Details
- Title: Subtitle
- Working Remotely? Selection, Treatment, and the Market for Remote Work
- Creators
- Natalia EmanuelEmma Harrington
- Resource Type
- Journal article
- Publication Details
- American economic journal. Applied economics, Vol.16(4), pp.528-559
- DOI
- 10.1257/app.20230376
- ISSN
- 1945-7782
- eISSN
- 1945-7790
- Publisher
- AMER ECONOMIC ASSOC
- Language
- English
- Date published
- 10/01/2024
- Academic Unit
- Law Faculty
- Record Identifier
- 9984701659702771
Metrics
17 Record Views