Evaluating Iowa Medicaid Managed Care Plans: The Consumer’s Perspective. Results from the 2003 Survey of Iowa Medicaid Managed Care Enrollees. Final Report to the Iowa Department of Human Services

This report presents a portion of the results of an evaluation of the Iowa Medicaid Managed Care program: the perceptions of enrollees in the various Medicaid health plans. The impact of the program on access to care and health status of enrolled children and adults was evaluated using surveys developed as part of the Consumer Assessment of Health Plans Study (CAHPS ), a national survey designed to provide uniformity to the evaluation of health plans. Additional questions were added to make the survey more useful to Iowa. The surveys were conducted during the spring and summer of 2003. In this report, results for each question are also presented by health plans. Data analysis and production of this report were completed by researchers at the University of Iowa Public Policy Center. This report is a product of University research and does not necessarily represent the views of the Iowa Department of Human Services or the University of Iowa. This project was not sponsored or conducted by the individual health plans providing services to Medicaid enrollees.