Evaluation of the Integrated Health Home (IHH) program in Iowa: Qualitative interviews with site administrators

The Iowa Integrated Health Home (IHH) initiative was launched in 2013 as a partnership between the Iowa Department of Human Services (DHS) and Magellan Behavioral Care of Iowa, a private health management company that has managed the Iowa Plan for Behavioral Health (Iowa Plan) since 1995. The purpose of an IHH is to provide whole-person, patient-centered, coordinated care for adults with a serious mental illness (SMI) and children with a serious emotional disturbance (SED). IHH sites are responsible for comprehensive care management, care coordination, health promotion, comprehensive transitional care, facilitating access to individual and family support services, and referring clients to community and social support services. Interviews with administrators revealed several issues related to IHH program implementation.